Refund policy
We want you to love what you ordered. If something isn’t right, here is exactly how it works.
30-Day Returns
You have 30 days from the day your order is delivered to request a return.
To be eligible, the item must be:
- Unworn and in the same condition you received it
- In its original packaging, with any pouch, card or tags included
How to start a return
Email customercare@bijouxbeirut.com with:
- Your full name and order number
- The item or items you would like to return
- The reason for the return
- Photos, if the item arrived faulty or damaged
Our team replies within 1 business day with return instructions and the return address. Please wait for those instructions before sending anything back.
Refunds
Once your return arrives and passes inspection, we refund you to your original payment method — the card, Apple Pay, Google Pay, Tabby or Tamara account used at checkout.
Approved refunds are processed within 7 business days of us receiving your return. Your bank or payment provider may take a further 5 to 10 business days to show the funds in your account.
We do not issue store credit in place of a refund unless you specifically ask for it.
Return shipping
- If the item is faulty, damaged in transit, or not what you ordered: we cover return shipping, and you choose either a free replacement or a full refund.
- If you have simply changed your mind: return shipping is your responsibility.
Bundle orders
Bundle pricing applies to the set as a whole. A bundle is returned as a complete set of all 7 pieces for a full refund of the bundle price. Individual pieces from a bundle cannot be returned for a partial refund, because the bundle price depends on all 7 pieces being taken together.
This does not affect your rights if a piece arrives faulty. Any faulty piece in a bundle is replaced free of charge — or refunded in full if we cannot replace it — without you returning the rest of the set.
Lifetime Colour Warranty
Every piece is 18K gold plated on stainless steel and carries our Lifetime Colour Warranty.
What it covers: if the gold colour fades, tarnishes or discolours under normal everyday wear — including showering, swimming and sweating — we will replace the piece free of charge, for as long as you own it.
How to claim: email customercare@bijouxbeirut.com with your order number and a clear photo showing the colour loss. We confirm within 1 business day and ship a replacement of the same piece at no cost to you. If that piece is no longer available, you may choose an equivalent piece of the same value or a full refund for that item.
What it does not cover: scratches, dents, bending or breakage caused by impact; damage from direct contact with perfume, bleach or household chemicals; stones dislodged by impact; and loss or theft of the item.
One replacement claim per item. The warranty is for the original purchaser and requires proof of purchase, which is simply your order number.
Cancellations and changes
Email us as soon as possible if you need to change or cancel an order. We can usually help before dispatch. Once an order has been dispatched it needs to go through the return process above.
Delivery address
Please double-check your address and phone number at checkout. We are not responsible for orders that do not arrive because incorrect delivery details were entered at the time of purchase.
Colour and photography
Our pieces are photographed under studio lighting, and screens vary. Slight differences between a photo and the item you receive are normal and are not considered a fault.
Contact
Email: customercare@bijouxbeirut.com
Service hours: Monday to Saturday, 8:00 AM to 10:00 PM
