Shipping & Delivery Policy

At Bijoux Beirut, we believe jewellery should feel effortless , easy to order, easy to receive, and ready to wear.

We design culturally inspired, everyday pieces that move with your life (work, weekends, and everything in between), and we ship with the same intention.

This policy applies to deliveries within the United Arab Emirates and GCC countries (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman).

Below are our current delivery options. Final shipping rates, any discounts, and applicable taxes are always calculated at checkout.


Location Order Cut-Off (UAE time)  Estimated Delivery Timescale Delivery Cost Notes
Dubai 4:00 PM - excluding Sundays & Public Holidays Next Day Free -
Rest of UAE 4:00 PM - excluding Sundays & Public Holidays Next Day Free -
UAE Express 4:00 PM - excluding Sundays & Public Holidays Same Day 40 AED

-
GCC (KSA, Kuwait, Qatar, Bahrain, Oman) 4:00 PM - excluding Sundays & Public Holidays 3-6 Business Days 55 AED (Free above 500 AED)

Customs Covered

 

Notes

  • Delivery timelines are estimates and can shift during sales, promotions, public holidays, or courier delays.
  • Delays may happen due to incorrect address details, weather conditions, road closures, or other unavoidable circumstances.

 

Processing Time

Once you place your order, you’ll receive an order confirmation email and your order will start processing. Processing typically includes checking, packing, and dispatch preparation.

 

Tracking Your Order

As soon as your order is dispatched, you’ll receive a tracking update via SMS and/or email (based on the contact details you entered at checkout). 

Yalla, once it’s on the way, you’ll be able to follow it.

 

Customs, Duties & Taxes (GCC)

For GCC deliveries, customs duties and taxes depend on your country’s import rules and may be:

  • Included at checkout, or
  • Requested by the courier upon delivery.

Any such charges (if applicable) are the customer’s responsibility unless explicitly stated otherwise during checkout.

Address Accuracy

Please double-check your shipping address and phone number at checkout.
If an address is entered incorrectly, we are not responsible for orders not received due to incorrect shipping details provided by the customer.

 

Delivery Guarantee (Lost / Not Received)

All orders are guaranteed for delivery. If an order is not received due to circumstances beyond our control, a replacement item will be arranged and shipped to the original shipping address on the order.

 

Need Help?

If you have any questions about your shipment, contact us:

  • Email: customercare@bijouxbeirut.com

  • Service Hours: Monday to Saturday, 8:00 AM – 10:00 PM

 

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